Refund policy

Returns, Exchanges & Refunds

7-Day Return and Exchange Period

You may request a return or exchange within 7 calendar days of receiving your order. Requests submitted after this period cannot be accepted.

Return Eligibility

To qualify for a return or exchange, the item must:

* Be unused, unworn and in its original condition
* Include all original tags
* Be in its original packaging
* Include a receipt or other proof of purchase

Items that do not meet these conditions may not be accepted.

How to Request a Return or Exchange

For all queries regarding returns, exchanges, refunds or customized products, please contact us within 7 days of delivery:

Email: info@tanbarkleather.com
WhatsApp: +92 300 826 2275

Please include your order number, the item concerned and the reason for your request. If the item is damaged, defective or incorrect, please also provide clear photographs.

If your request is approved, we will provide instructions on how and where to return the item. Items returned without prior approval will not be accepted.

Approved returns must be sent to:

Karim Tanneries
Hide Market, Ferozwala Road
Gujranwala 52250
Punjab, Pakistan

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective or different from what you ordered, contact us immediately by email or WhatsApp so we can assess the issue and make it right.

Natural leather and hides may vary in colour, grain, texture, shape and natural markings. These characteristics make every piece unique and are not considered defects.

Customized Products

All customized, personalized, special-order and made-to-order products are final sale and cannot be returned, exchanged or refunded.

Please review all sizes, colours, designs, wording and other specifications carefully before confirming a customized order.

If a customized product arrives damaged, defective or materially different from the confirmed order, please contact us immediately so we can review the matter.

Sale and Clearance Products

Sale and clearance products are not eligible for returns or refunds. However, eligible sale or clearance products may be exchanged within 7 days of delivery, subject to availability and the return conditions stated above.

Exchanges

Exchange requests must be submitted within 7 days of delivery and are subject to product availability. Once the returned item has been received and inspected, we will arrange the approved exchange.

Refunds

Refunds are available only for eligible regular-priced products.

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.

Contact Us

For all return, exchange, refund and customized-product queries:

Email: info@tanbarkleather.com
WhatsApp: +92 300 826 2275