Shipping policy

This Shipping Policy explains how Tanbark Leather (“Tanbark,” “we,” “us,” or “our”) processes and delivers orders placed through www.tanbarkleather.com or confirmed directly with our team.

Shipping Destinations

We ship to the destinations available during checkout. If your country or region is not available, please contact us to confirm whether delivery can be arranged.

Order Processing

Orders are processed after order confirmation and receipt of any required payment.

Processing time is separate from courier delivery time. The estimated processing and delivery period will be displayed during checkout, stated on the product page or confirmed through email or WhatsApp.

Orders may require additional processing time during public holidays, collection launches, sales periods or unusually high order volumes.

If an item becomes unavailable after an order is placed, we will contact you and offer an updated timeframe, a suitable alternative or a refund for the unavailable item.

Customized and Made-to-Order Products

Customized, personalized, special-order and made-to-order products require additional production time. The estimated production and dispatch period will be confirmed according to the design, size, materials and specifications of the order.

Production begins after the customer approves the final specifications and completes any required payment.

Customized products are final sale and cannot be returned, exchanged or refunded. If a customized product arrives damaged, defective or materially different from the confirmed order, please contact us immediately so we can review the matter.

Shipping Charges

Shipping charges are calculated according to the destination, product size, weight, packaging requirements and selected delivery service.

Applicable shipping charges will be displayed during checkout or confirmed before a directly arranged order is finalized.

Any free-shipping offer applies only when specifically displayed on the Website, during checkout or in the relevant promotion.

Delivery Estimates

All processing, production and delivery timeframes are estimates rather than guaranteed delivery dates.

Delivery may be affected by:

* The delivery destination
* Product availability or customization requirements
* Courier operations
* Customs clearance
* Public holidays
* Severe weather
* Government restrictions
* Incorrect or incomplete delivery information
* Events outside our reasonable control

If you require an order by a particular date, please contact us before placing the order. We will advise whether the requested timeframe is reasonably achievable, but delivery by a specific date cannot be guaranteed unless expressly confirmed in writing.

Tracking Information

Where tracking is available, the tracking number or shipment details will be provided by email, telephone or WhatsApp after dispatch.

Tracking information may require additional time to become active after the parcel has been collected by the courier.

International Orders, Customs and Duties

International shipments may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country.

If these charges are specifically shown as included or collected during checkout, they will be handled according to the selected delivery terms. Otherwise, the customer is responsible for paying any applicable duties, taxes or customs charges requested by the destination authorities or courier.

Tanbark does not control customs charges or clearance times. Customs delays are not included in our estimated courier delivery period.

Customers are responsible for checking any import restrictions that may apply in their country before placing an order.

Delivery Address

Please provide a complete and accurate shipping address, including:

* Recipient’s full name
* Building, house or apartment details
* Street and area
* City and postal code
* Country
* Active telephone or WhatsApp number

Please review your delivery information carefully before submitting the order.

If you notice an error, contact us immediately. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the courier.

Tanbark is not responsible for delays or failed delivery resulting from incomplete or incorrect information supplied by the customer.

Delivery Attempts and Unclaimed Packages

The customer is responsible for remaining available through the contact details provided and for cooperating with reasonable delivery attempts.

If a package is returned because of an incorrect address, repeated failed delivery attempts, refusal of delivery, non-payment of applicable customs charges or failure to collect the parcel, additional return or reshipping charges may apply.

We will contact the customer before arranging another shipment. Any refund or exchange request will remain subject to our Refund Policy and applicable law.

Delayed Shipments

If an order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the tracking information and assist with a courier investigation where appropriate. Courier investigations may require additional time, particularly for international shipments.

A tracking delay does not necessarily mean that a shipment has been lost.

Lost Packages

If a courier confirms that a shipment has been lost, please contact us so we can review the circumstances and determine an appropriate resolution.

If tracking shows that a package has been delivered but you cannot locate it, please first check:

* The complete delivery address
* Reception, security or building-management areas
* Other household members
* Neighbours who may have accepted the parcel
* Any delivery notice or safe location used by the courier

If the package remains missing, contact us promptly so we can assist with the courier’s investigation.

Damaged Packages or Incorrect Items

Please inspect your order immediately upon delivery.

If the package or product arrives damaged, defective or different from what you ordered, contact us as soon as possible and no later than 7 calendar days after delivery.

Please provide:

* Your order number
* A description of the issue
* Clear photographs of the product
* Photographs of the external and internal packaging
* The shipping label, where visible

Please keep all packaging until the matter has been reviewed. Discarding the packaging may affect our ability to submit a courier claim.

Natural variations in leather and hides—including differences in colour, grain, texture, shape and markings—are inherent characteristics of genuine natural materials and are not considered shipping damage or product defects.

Split Shipments

Where an order contains multiple products, items may sometimes be dispatched separately due to product availability, packaging requirements or production schedules.

If an order is split into multiple shipments, we will provide the available shipment information. Additional shipping charges will not be added after purchase without your approval.

Packaging

Tanbark products are packaged carefully to protect them during transit. Natural hide rugs or leather products may develop temporary folds or creases during shipping. These normally relax after the product is unpacked and laid flat according to the appropriate care instructions.

Returns and Exchanges

Shipping-related returns and exchanges are governed by our Refund Policy:

https://www.tanbarkleather.com/policies/refund-policy

Eligible return or exchange requests must be submitted within 7 calendar days of delivery. Items must not be returned without prior approval and return instructions from Tanbark.

Contact Us

For all shipping, delivery, customs or tracking queries, contact:

Tanbark Leather
Karim Tanneries
Hide Market, Ferozwala Road
Gujranwala 52250
Punjab, Pakistan

Email: info@tanbarkleather.com
WhatsApp: +92 300 826 2275
Website: www.tanbarkleather.com